Terms of service

About these terms

These terms apply to use of the VORNEU online store and purchases made through it. VORNEU is operated by an individual seller. Contact us at chonymeng@gmail.com. Our customer contact location is Jiahe Wanggang, Baiyun District, Guangzhou, Guangdong, mainland China.

Products and orders

Review the product description, materials, dimensions and selected options before ordering. Natural materials can vary in colour and pattern; this does not remove your right to receive goods that match their description. Cultural meanings and symbolism are provided for personal context and are not promises of medical or financial results.

Prices and payment

Prices are shown in the currency displayed by the store. Review the order total, delivery charges and any applicable taxes before submitting payment. Please provide accurate contact and delivery details. Payment is processed through the payment methods available at checkout. Do not send payment-card details or passwords by email.

Delivery and returns

Our Shipping Policy describes dispatch and delivery information. Our Returns and Refunds Policy explains how to request a return or report an issue. Contact us promptly about a damaged, incorrect or missing item. Nothing in these terms limits mandatory consumer rights, including applicable rights of withdrawal and remedies for non-conforming goods.

Privacy and responsible use

Our Privacy Policy explains how personal information is handled. Use the store lawfully and do not interfere with its security or other customers. Protect your account access and contact us if you suspect unauthorised use.

Changes and support

We may update these terms for future use of the store. An existing order remains subject to the terms applicable when it was placed. For questions or complaints, email chonymeng@gmail.com and include your order reference where relevant.